New Vacancy - Group Travel Advisor

Location: Appleby Office
Hours: Full-Time (Job Share Considered) | Monday–Friday, 9:00 am–4:00 pm
Contract: Northern Contract (Working within our Group Travel Department)

We are looking for a friendly, organised and calm individual to join our Group Travel Department. In this role, you will handle enquiries from groups of passengers planning to travel across the Northern Rail network. You’ll help plan routes, provide quotations, process bookings, issue tickets and support customers throughout their journey planning.

This is a busy position, so the ability to stay calm under pressure is essential. You will be working independently day-to-day, while still being very much part of our wider team.

Key Responsibilities

- Respond to enquiries from group travellers via phone and email
- Plan rail routes and provide accurate travel quotations
- Follow up on quotes and promote sales
- Process bookings and print group travel tickets
- Meet agreed sales and service targets
- Use booking systems and Microsoft Office programs (training provided)

Requirements

- Confident English communication skills (written & verbal)
- Good computer skills
- Experience with booking systems is an advantage, but full training will be provided
- Calm and professional manner, especially when busy
- Able to work independently while contributing to a supportive team environment

Benefits

- Health Shield plan
- Uniform available if preferred
- Free onsite parking
- Free Northern Rail staff travel pass after 6 months (plus family & friends discounts)
- Bonus scheme
- 28 days pro rata annual leave

How to Apply

Please send your CV to Operations Manager, Susie Smith, susie@settle-carlisle.co.uk
Closing date: 24th November 2025