Dales Railcard – Frequently Asked Questions

Where can I buy a Dales Railcard?

Dales Railcards can be purchased at Appleby, Carlisle, Settle or Skipton railway stations. You can also buy or renew your Dales Railcard in our online shop here. Please allow 7-10 days for delivery of the railcard when ordering through our website.

How can I renew my Dales Railcard?

Dales Railcards can be renewed at Appleby, Carlisle, Settle or Skipton railway stations. You can also renew your Dales Railcard in our online shop here.

To make the renewal process as smooth as possible for you, we recommend you renew no earlier than 30 days before your current cards expiry date.

Please allow 7-10 days for delivery of the railcard when ordering through our website.

Am I eligible for a Dales Railcard?

You can apply for a Dales Railcard if you live between:

  • Skipton and Carlisle on the Leeds – Settle – Appleby – Carlisle Line
  • Skipton and Carnforth on the Leeds – Morecambe Line
  • Clitheroe / Whalley on the Ribble Valley Line

And if your postcode is in one of the following areas:

  • CA 1, 2, 3, 4, 6, 8, 9, 10, 11, 16, 17
  • DL 8, 11, 12
  • LA 2, 5, 6, 10
  • BD 23, 24
  • BB 7

Learn more about the Dales Railcard here.

Who can use my Dales Railcard?

Dales Railcards can only be used by the person named on the card. Improper use of the card my result in seizure of the card and/or prosecution.

How long Is the Dales Railcard valid for?

Dales Railcards are valid for twelve months from the date of issue or commencement date. This expiry date is shown on the railcard.

You can apply up to one month in advance for a renewal Dales Railcard but please allow 7-10 days for delivery of the railcard when ordering through our website.

What are the conditions of use of the Railcard?

You must carry your Railcard with you on your journey and make it available for inspection by train company staff. If you fail to do so, the train operator, reserves the right to charge you the full price standard single fare for your journey or issue a penalty fare notice. The railcard is not transferable and can only be used by the person named on the card. Improper use of the railcard may result in seizure of the railcard or prosecution.

Are there any time restrictions when using the Dales Railcard?

Yes. You cannot use the Dales Railcard before 08:15 Mondays to Fridays. Valid at all times weekends and Bank Holidays.

Can I use the Order Acknowledgement I received when purchasing my Dales Railcard online to get the discount?

No. Your Dales Railcard will be posted to you- please allow 7-10 days for delivery of the railcard when ordering through our website. You must present your Dales Railcard when purchasing tickets and carry it with your when travelling.

What about Children?

Up to four children (ages 5 to 15 inclusive) can travel with a Dales Railcard holder. The child fare is based on an 81% discount on the adult fare. There is a minimum child fare of £1. Children under the age of 16 cannot purchase a Dales Railcard.

What to do if my Dales Railcard is Lost, Damaged or Stolen?

The train operator, does not undertake the replacement lost, stolen, defaced or damaged Dales Railcards or issue refunds on unused cards. The railcard should not be laminated or placed near any source of heat.

What other railcards for rail travel are available?

If you live outside the Dales Railcard, or regularly make journeys further afield, you could benefit from purchasing one of the national railcards. The following national railcards are available: 16-25, Two Together, Family & Friends, Senior and Disabled Persons Railcard. All of these will entitle you to 1/3rd off rail fares.
You can find out which railcards would suit you, and more about how they can be used by clicking here.

Winter Offer - 2 January-2 April 2022

What is the Winter Offer?

This is a special Day Ranger ticket exclusive to Dales Railcard holders, and the offer will be valid from Sunday 2 January to Saturday 2 April 2022. The ticket will be valid on all trains except the Monday to Friday 0549 Carlisle to Leeds service and 0648 Lancaster to Leeds services (There is no time restriction on Saturdays, Sundays or Bank Holidays).

Pricing for the Settle-Carlisle line is £9.00 Adult and £4.50 for an accompanied child up to a maximum of four. On the Leeds – Morecambe line, the price is £7.00 Adult and £3.50 for an accompanied child up to a maximum of four. Normal conditions of travel will apply during the offer.

For more details see www.settle-carlisle.co.uk or pick up a leaflet at Appleby, Carlisle, Settle or Skipton stations, which have manned ticket offices.