Terms & Conditions

Last updated: 13/08/2019

This site is owned and operated by The Settle-Carlisle Railway Development Company Limited of Town Hall, Market Place, Settle, North Yorkshire, BD24 9EJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at this address, by email at admin@settle-carlisle.co.uk or by telephone on 017683 53200.

1. The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Settle Carlisle Railway Development Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Damage to your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Gift Vouchers
Gift Vouchers cannot be redeemed for cash in part of whole. They can only be used for the purchase of items specified on this site and cannot be used for purchases from the Settle Carlisle Railway trolley service.

7. Dales Railcard Terms & Conditions
(a) Eligibility
You can apply for a Dales Railcard if you are 16-years-old and over and live between Skipton and Carlisle (on the Leeds-Settle-Appleby- Carlisle line), Skipton and Carnforth (on the Bentham line
between Leeds, Lancaster and Morecambe), Carlisle and Brampton (on the Hadrian’s Wall line)
and your postcode is in one of the following areas:

CA 1, 2, 3, 4, 6, 8, 9, 10, 11, 16, 17
DL 8, 11, 12
LA 2, 5, 6, 10
BD 23, 24
BB 7

Members of the Friends of the Settle-Carlisle Line who live outside the eligible postcode area can purchase a Friends’ Dales Railcard, which provides the same benefits. Information about the Friends and their Dales Railcard scheme is available at foscl.org.uk.

(b) Validity
The Dales Railcard can be used for journeys from stations between Leeds (and Bradford Forster Square) to Carlisle and/or Morecambe, plus Brampton and Wetheral on the Hadrian’s Wall line. It can also be used from Clitheroe/Whalley to Hellifield on Sundays only.

It cannot be used exclusively within the Leeds/Bradford/Skipton area or exclusively between Carnforth, Lancaster, Bare Lane and Morecambe.

Dales Railcards are valid for 12 months from the date of issue or commencement date.

(c) Cost
The cost of the Dales Railcard is set by the train operating company and is subject to change. Where orders are received and the current price has not been paid, the order will not be processed and the buyer contacted accordingly. It is not transferable and can only be used by the person named on the railcard. No replacements or refunds will be issued for unused, lost or stolen railcards.

No refunds are given on unused or lost tickets.

(d) Discount
The Dales Railcard gives the holder a discount of one third of the cost of Single, Day Return and Standard Open Return tickets between valid stations.

(e) Children
Up to four children (ages 5 to 15 inclusive) can travel with a railcard holder. The child fare is based on a 81% discount on the adult fare. There is a minimum child fare of £1.

(f) Other Benefits
Dales Railcard holders can take advantage of the annual winter offer of a special reduced fare. Occasionally other special offers are made available to Dales Railcard holders. Every effort is made to advise Dales Railcard holders of any special offers by post or email. Alternatively, details of any special offers can be found at settle-carlisle.co.uk.

(g) Application & Renewals
Applications can be made online at settle-carlisle.co.uk. Please allow seven days for processing and delivery.

Applications to renew the railcard can be made up to one month in advance.

(h) Misuse of the Railcard
Any breach of the terms and conditions of the Dales Railcard will result in immediate confiscation of the card and offenders may be prosecuted. This also applies to purchasers who are found to have provided false address details in order to obtain their card. No refund will be given in these circumstances.

8. Our Partners
Some products in the online shop are produced, held in stock and sold by our carefully selected and approved partners. If you purchase any of these items, additional specific terms and conditions of sale may also apply. These additional terms and conditions will be clearly displayed in the item’s description in the online shop.

Postage and packing charges for items supplied by our partners may vary from the Settle-Carlisle Railway Development Company’s standard charge and this will be clearly indicated to you.

Our partners will be entirely responsible for fulfilment of their orders and when purchasing goods from these partners, your contract will be between you and the individual supplier.

9. Ordering Errors
You are able to correct errors on your order up to the point on which you click on “Submit” during the ordering process. We reserve the right to charge an administrative fee where an invalid order has been submitted (e.g. Where the applicant does not reside in an eligible postcode).

10. Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates (where applicable) and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

11. Payment Terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

We do not store credit card details, nor do we share customer details with any 3rd parties.

12. Delivery Charges
The delivery charge is dependent on the weight and size (prices include VAT) and includes costs of administration, postage and packaging. Goods will be despatched by the cheapest method. Orders for Dales Railcards or Music & Ale Train tickets only are subject to a charge of £1.30 (including VAT) for administration, postage and packaging. Railcards and tickets are despatched by Royal Mail First Class.

13. Delivery
The delivery charge applies to addresses within the UK only (excluding the Channel Islands). We do not deliver to addresses outside this region. Goods will be posted to the address you specify in your order. It is important that this address is accurate. We cannot be held responsible for delayed or lost post. Goods will be delivered within 30 days of receipt of your order.

14. Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

15. Acknowledgement and Acceptance of your Order
You will need to provide us with your e-mail address, and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

16. Cancellation Rights
Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or by email if you wish to cancel your contract. Goods must be returned within 14 days of cancelling the contract.
You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any DVDs, audio or video recordings or computer software out of the sealed package in which it was delivered to you.
If you have received the goods before you cancel your contract, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 14 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
Any refunds made will INCLUDE the original post and packaging charges.
For your convenience, a cancellation form can be downloaded here.

17. Cancellation by Us
We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

18. Liability
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

19. Complaints
We take any complaints very seriously and we aim to respond to complaints as soon as we possibly can. If you are not happy with your order for any reason, then please contact us direct. We aim to resolve any issues as swiftly and amicably as possible.

20. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at SCRDC, Railway Station, Clifford Street, Appleby in Westmorland, CA16 6TT and all notices from us to you will be displayed on our website from to time.

21. Changes to Legal Notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

22. Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

23. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

24. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

25. Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

26. Contact Us
Address: Railway Station, Clifford Street, Appleby in Westmorland. CA16 6TT
Telephone: 017683 53200
E-mail: admin@settle-carlisle.co.uk
Registered in England at: The Settle-Carlisle Railway Development Company Limited, Town Hall, Market Place, Settle, North Yorkshire. BD24 9EJ
Company Registration Number: 2679394
VAT Number: 675 4547 01